What information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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How do we collect information?

When you conduct a transaction on our website, complete a contact form, or subscribe to the Little Teapot Club or book a table as part of the process, we collect personal information you give us, such as your name, address, phone number and email address. Your personal information will be used for the specific reasons stated above only.

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Why do we collect information?

1. To operate the cafe booking system, to respond to queries about groups (or any queries) to provide up to date subscriber information to Little Teapot Club subscribers.

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our subscribed Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations 

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How do you store, use, share and disclose your site visitors' personal information?

Little Teapot Cafe and Play is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to operate our community cafe, sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers

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How do you communicate with your site visitors?
We may contact you to notify you regarding your booking or query or subscription, to troubleshoot problems, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates about our charity. For these purposes we may contact you via email, telephone and text messages.

How do we use cookies and other tools?

Our website does tracks personal information through the use of cookies.  The following are mostly essential cookies (with the exception of Wix Language) which is functional;

XSRF-TOKEN Used for security reasons, hs Used for security reasons, sv Used in connection with user login, SSR-caching, Used to indicate the system from which the site was rendered, wixCIDX Used for system monitoring/debugging, _wix_browser_sess Used for system monitoring/debugging, consent-policy Used for cookie banner parameters, smSession Used to identify logged in site members, TS* Used for security and anti-fraud reasons

bSession Used for system effectiveness measurement, fedops.logger.sessionId Used for stability/effectiveness measurement, wixLanguage Used on multilingual websites to save user language preference

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In conclusion

If you don’t want us to process your data anymore we have stored through a previous contact submission, booking or purchase, please contact us at hello@littleteapot.co

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to email us at hello@littleteapot.co